Complaints Procedure
Our commitment
At Option Finance, we are committed to providing a high standard of service. However, if you are unhappy with any aspect of our service, we want to know about it so we can put things right.
How to make a complaint
You can make a complaint by:
- Email: info@optionfinance.co.uk
- Phone: 01332 470 400
- Post: 119A Friar Gate, Derby, DE1 1EX
What happens next
- We will acknowledge your complaint promptly, usually within 3 business days
- Your complaint will be investigated by a senior member of our team
- We aim to resolve complaints within 8 weeks
- You will receive a written final response explaining our findings and any action taken
If you're not satisfied
If you are not satisfied with our response, or if we have not resolved your complaint within 8 weeks, you can refer your complaint to the Financial Ombudsman Service (FOS):
- Website: www.financial-ombudsman.org.uk
- Phone: 0800 023 4567
- Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
You must refer your complaint to the FOS within 6 months of receiving our final response.
Talk to our mortgage specialists